30th June - 1st July 2021
+44 (0) 2476 158100
EDAN Masimo

Workshops - Day 2

Service Partnerships: Practising ‘Expert Care’

Service Partnerships: Practising `Expert Care’


As the landscape of medical device deployment and use continues to evolve, ZOLL Medical assess the growing demand for supporting maintenance services across organisational, geographical and healthcare provider boundaries. In the world of both professional and public AED use, ZOLL considers how we can extend best practise maintenance programmes mixing technical service delivery, service accreditation and digital support for maintenance engineers, in all locations, and to meet the challenges of the changing regulatory demand for medical device manufacturers.
The session will set out:

  • ZOLLs vision for service partnerships with providers and ebme support services, and considers how these can be strengthened and extended without an impact on quality and reliability.
  • ZOLLs expert care programme, its use of digital assured maintenance apps, and the move towards `rescue ready’ self-monitoring devices.


Session 1 – 9:15am – 9:45am
Session 2 – 11:00am – 11:30am
Session 3 – 1:30pm – 2:00pm


Kevin Pritchard – Director of Operations – Europe

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